Privacy Policy

Talata – Privacy Policy

Talata Group Company Limited (referred to as the “Company,” “Talata,” or “Talata Group”) understands the importance of protecting personal data. This Privacy Policy (“Policy”) outlines how the Company collects, uses, discloses, and processes your personal data in compliance with the Personal Data Protection Act B.E. 2562 and other relevant laws and regulations (“Personal Data Protection Laws”). Talata recognizes that users are concerned about their personal data, including how it is collected, used, shared, and protected. We are dedicated to ensuring your personal data is handled in accordance with applicable laws whenever you use our Platform or Services, engage with us through external applications or customer service agents, or access our Services via any internet‑connected device.

1. Introduction to this Privacy Policy

1. This Privacy Policy applies when you use Talata’s applications and websites (both web and mobile versions), as well as products, services, and features operated by Talata. The term “Platform” refers to all relevant applications and websites (both web and mobile versions), while “Services” refer to all products, features, and functions provided by Talata on the Platform.
2. This Privacy Policy informs you about how we collect, use, disclose, store, and process your data during your use of the Services or Platform, whether or not you have registered as a buyer or seller. We will only handle your personal data in accordance with this Policy.
3. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where required by law, we will notify you of significant updates. By continuing to use our Services and Platform, you agree to review this Policy periodically to stay informed of any changes.
4. This Privacy Policy should be read alongside any other notices, contractual clauses, or consent agreements related to the collection, storage, use, disclosure, and processing of your personal data. This Policy does not override any of those agreements unless explicitly stated.
5. These terms apply to all Talata users, whether or not they have created an account as buyers or sellers, unless otherwise specified.

2. Personal information

1. “Personal Information” refers to any data that can identify an individual, either directly or indirectly. This does not include anonymized data that cannot be linked to an individual.
2. “Sensitive Personal Information” refers to specific categories of data, as defined by law, that could significantly impact the data owner. This includes but is not limited to ethnicity, race, political opinions, religious or philosophical beliefs, sexual orientation, criminal history, health information, disabilities, genetic and biometric data, and union membership.

3. Collecting personal information

We collect personal information directly from you when you:

1. Register or use Talata’s Products and Services.
2. Submit any forms or documents through our Platform, including applications, surveys, and inquiries via the website, mobile application, social media, or by any other way.
3. Subscribe to newsletters or participate in events, marketing activities, or promotions.
4. Discuss, communicate, share opinions, submit complaints, and reach out with inquiries to the Company through various channels (such as mobile applications, customer service, social media, or other official complaint channels), regardless of the method used to make contact.
5. Enter any agreements or contracts or deliver any other documents to support any transactions and activities with the Company.
6. Use our website and services, where data may be collected via cookies or similar technologies.
7. Link your social media accounts to our services using Single Sign‑On (SSO).
8. Share geographic data such as GPS location when allowed on your device.
9. Authorize your device to share information with our services.
10. Conduct transactions via our Platform or authorized payment service providers.
11. Visit Talata’s premises or attend events organized by the Company or its partners.
12. Provide any other personal information for any reason.

Some information may be required to access certain features. If you decline to provide necessary data, we may not be able to grant access to specific features or services.

If you provide third‑party personal information, you confirm that you have obtained their consent for our collection, use, disclosure, and processing of their data.

4. Information we collect and receive

Depending on your use of our Platform and/or your interaction with our Services (such as when registering for our Services and/or logging into our Platform), you may be asked to provide us with certain information. While you can choose not to provide us with certain information, you might not be able to take advantage of many of our Services. We may collect and receive information from you in the following situations:

• When you register for an account with us (“Account”).
• When you choose to connect your Account with an external third‑party service or application.
• When you use the features and functions available on our Services, for example, by creating listings or interacting with other users through our chat feature.
• If you contact us, for example, with a query or to report a problem.
• When you register for a survey, campaign, contest, and/or lucky draw with us.
• When you interact with us offline or through an external third party.

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you.

Information we may collect and receive includes:

• Profile information such as username, email address, profile photo, mobile number.
• Location information such as last known location and meet‑up location.
• Aggregate data collected through the use of our Services.
• Any communications between you and another user of our Services.
• Unique identifiers such as device identifier, browser type and settings, device type and settings (learn more).
• Any other information disclosed by you in any of the above‑mentioned methods and/or through the use of our Services.
• Usage Data, such as information about how and when you use the Platform, products, and Services or view any content on the Platform.

5. Why we collect the information and how we use it

We collect and use your personal data in order to improve your experience when using the Platform by enabling you to personalize your feed and search results, providing you relevant suggestions and storing your previous searches, sending you notifications, and otherwise making the use of the Platform more pleasant. We may use the information collected and received from you for the following purposes and any other purposes that we notify you of at the time of obtaining your consent:

• Update our records, and generally maintain your Account with us.
• Provide our Services and customise the content shown to you.
• Develop, operate, improve, deliver and maintain our Services.
• Detect or monitor any frauds or other prohibited content or activities.
• Respond to your queries and resolve complaints.
• Facilitate, confirm and/or provide updates or notifications in relation to any transactions.
• Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
• Update you on your listings and our Services (e.g. new offers, new chats, new feedback, new comments) via email and/or push notifications.
• Send you marketing and/or promotional materials on the latest products and services of Talata or carefully selected third parties. You may unsubscribe via the link in the email. Such marketing may also be communicated by text messages and/or voice calls if you have so indicated.
• Any other purposes permitted by law or agreement.

6. Withdrawal of Consent to Continued Use, Disclosure, Storing and/or Processing of Personal Data

1. You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations.
2. Please note that if you withdraw consent or exercise other rights under applicable law, we may not be able to continue providing the Services to you or perform any contract with you. Our legal rights and remedies are expressly reserved.
3. If you used Facebook Login and wish to withdraw consent for data retrieved via Facebook, remove the Talata app from your Facebook account settings (Settings → Apps & Websites) or email us at support@talata.co.th with the subject “Facebook Data Deletion Request.” We process such requests within 7 business days, subject to applicable laws and limitations.

7. Using cookies or other similar technology

We use cookies and similar technologies to enhance website functionality, analyze performance, and improve user experience. Disabling cookies may affect certain website features. More details can be found in our Cookie  Policy.

8. Disclosure of Personal Information

The Company generally does not disclose or share your personal information with external individuals or organizations unless you have provided consent or it is required to comply with applicable laws. However, in the course of business operations and for the purposes outlined in this Policy, the Company may need to share certain personal data with third parties, under the following circumstances:

1. Other Users of the Products and Services. To facilitate interactions, communication, and connectivity between users of the Company’s products and services. Information that you publicly share— such as username, profile picture, phone number, ratings, listings, registered date—may be visible to other users. The Company is not responsible for data you choose to share with others.
2. Business Partners. Including marketing partners or entities collaborating with the Company on surveys, promotions, or joint marketing efforts. With your consent, they may contact you with promotional offers or recommendations.
3. Partner Banks and Financial Institutions. Personal information may be disclosed for transaction verification, fraud detection, or if you have consented to facilitate financial transactions.
4. Third Parties in Business Transactions. In the event of a sale, merger, acquisition, or corporate restructuring, we may share personal information to facilitate such transactions.
5. Government and Regulatory Authorities. We may be legally obligated to disclose data to courts, law enforcement agencies, or regulatory bodies.
6. Law Enforcement Authorities. In cases of fraud or similar incidents, data may be shared with law enforcement to assist investigations.

9. Security of personal information

The Company employs appropriate security measures and technologies aligned with the Personal Data Protection Act and other relevant laws. Access to your personal information is strictly limited to authorized personnel to prevent unauthorized use, disclosure, destruction, or access.

10. Data storage period

We retain your personal information only as long as necessary to fulfill contractual obligations or achieve the purposes outlined in this Policy. When no longer needed or legally required, data is securely deleted or anonymized.

11. Questions, Feedback, Concerns, Suggestions or Complaints

For any questions about data protection, privacy practices, or to exercise your rights, contact us via Line, social media, or:

Note: Talata reserves the right to refuse requests to access or correct personal data where permitted by law.